At Saawariya, every product undergoes careful quality inspection before dispatch to ensure that customers receive products that meet our standards of craftsmanship and excellence. While our products do not carry a traditional warranty, we are committed to addressing genuine manufacturing defects or fulfillment errors.
Customers who receive a damaged, defective, or incorrect product must notify our support team within 24 hours of delivery and provide clear photographs along with a complete unboxing video. These materials help our team verify the issue and process claims fairly and efficiently.
Claims relating to normal wear and tear, accidental damage, improper handling, unauthorized alterations, washing methods inconsistent with care instructions, or minor variations resulting from handcrafted production processes will not be covered under this policy.
Following review and verification, eligible claims may be resolved through replacement, exchange, store credit, or refund, depending on the nature of the issue and product availability.
