Saawariya takes every reasonable measure to ensure that orders are packed securely and handed over to trusted courier partners for safe delivery. Once an order is dispatched, shipment tracking information is provided to customers for transparency and convenience.
In the rare event that a shipment is lost in transit, customers should immediately contact our support team with their order details. We will coordinate with the courier partner to initiate an investigation and determine the status of the shipment.
the courier partner officially confirms that the shipment has been lost during transit, Saawariya will work towards providing a suitable resolution, which may include a replacement product, store credit, or refund, depending on product availability and the circumstances of the case.
Please note that delivery delays alone do not constitute a lost shipment. Investigations must be completed before any final resolution can be offered.
